Description¶

Dashboard Usage Guide

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Prerequisites¶

• Must have a pbx

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Table of Contents¶

• Navigation
• Dashboard Overview
• Dashboard Summary Info

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Dashboard Monitoring¶

Navigation¶

1. Click on the Dashboard/Reporting tab to reach the dashboard.

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Dashboard Overview¶

• A view of calls, queue, holdtime and agent status is visible

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Dashboard Summary Info¶

• The total number of active calls is visible displayed in the Talking field

• A summary of active calls is found in the Calls field

• A summary of connected SIP extensions can be viewed extensions with a green dot are online and registered, ones with a grey dot are offline with no SIP device registered.

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