Description

Schedule Extension Forwarding to IVR

Prerequisites

  • Must have a pbx
  • Must have an IVR extension.
  • Must have a schedule extension

Table of Contents

How would I have customers connect to a menu system during business hours?

To accomplish this, you’ll need to create a schedule extension as well as an IVR extension. The IVR extension is the menu system and will enable customers to choose how their call is directed based upon the number selection they make. The schedule extension will allow for calls to be directed to the IVR extension during business hours. The schedule extension also lets you decide how calls should be directed after business hours.