Description¶
Your number isn’t ringing
Prerequisites¶
- Must have a pbx
- Must have a phone number assigned to the pbx
Topics Covered¶
Calls to a number on the PBX are not ringing through¶
Potential Causes¶
Is the number being ported in from another carrier?¶
If the number that is not ringing correctly is being ported in from another carrier, ensure the port has fully completed. If a number transfer is not yet complete the number won’t ring. If the FOC date has not yet passed this is likely the cause of your issue.
The Number is associated with a SIP extension¶
Above: What is looks like when a SIP extension configuration page shows a SIP device registered, you’ll find this at the bottom of the SIP configuration page.
Above: What it looks like when a SIP extension configuration page shows no successfully registered SIP device, you’ll find this at the bottom of the SIP configuration page.
If the number is associated with a SIP extension, and fails to ring start by checking whether or not the extension has any devices registered. The bottom of the SIP extension configuration page should show whether or not a SIP device is registered.