Description¶
Incoming Calls to IVR (menu system with numbered options)
Prerequisites¶
- Must have a pbx
- Must have an IVR extension.
- Must have a phone number assigned to the pbx
Questions Covered¶
How would I have callers go to a menu system with numbered options to dial?¶
- The caller is calling from a phone number.
- You’ll need to create and configure an IVR extension and have at least one phone number associated with your PBX. Once you have an IVR extension ready you’ll want to associate it with a phone number on your PBX. If you don’t have a number associated with your PBX you’ll need to either order a number (toll free or US/Canadian) or port one in before you begin.
- You’ll need to create and configure an IVR extension and have at least one phone number associated with your PBX. Once you have an IVR extension ready you’ll want to associate it with a phone number on your PBX. If you don’t have a number associated with your PBX you’ll need to either order a number (toll free or US/Canadian) or port one in before you begin.
- The caller is calling from SIP extension or an external SIP address
- You’ll need to create and configure an IVR extension and ensure callers know the SIP extension or the full SIP address to the extension. Once you have an IVR extension ready you’ll be done.
What are SIP Addresses?¶
A sip address will be composed of two things: a SIP proxy and a SIP username. The SIP proxy will for our purposes will be the PBX domain. If you wished to dial a specific extension of your PBX without needing to dial / associate a phone number with the extension you’d need to call the SIP address. If an extension was 444 and your pbx domain was: examplePBX.voip949.com the SIP address of extension 444 would be: 444@examplePBX.voip949.com .