Description¶

Voicemail Extension Creation Guide

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Prerequisites¶

• Must have a pbx account

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Table of Contents¶

• Step 1
• Step 2 – Extension Creation
• Step 3 – Voicemail Configuration Page
• Step 4 – Access List
• Step 5 – Meta Information
• Step 6 – Messages

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Voicemail Extension Creation¶

Step 1¶

1. Click the Extensions tab of PBX vPanel

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Step 2 - Extension Creation¶

1. Type an extension number into the Extension field
2. Set Extension Type to Voicemail
3. Click the Create Extension button

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Step 3 - Voicemail Configuration Page¶

1. Adjust the Password field sets the password for checking voicemail, ensure a 4 digit pin is used
2. Add an email address to the Email Notification field to an email address to receive notifcations there of new messages if desired
3. Adjust the SMS Notification field to an SMS capable 10 digit number to receive SMS notifications if desired
4. To avoid needing to input the password when dialling this extension check the Auto Login checkbox
5. To skip the prompt instructing you on use of the voicemial extension, check the Skip Instructions checkbox
6. Set Voicemail Attachment to Do Not Include Voicemail Recording, Include Voicemail Recording, Include & Delete Voicemail Recording values as desired
   1. Set Do Not Include Voicemail Recording to avoid having new voicemails attached to the notification email specified in the Email Notification field
   2. Set Include Voicemail Recording to have the voicemail attached to the email specified in the Email Notification field
   3. Set Include & Delete Voicemail Recording to have the voicemail attached to the email specified in the Email Notifcation field and deleted from the voicemail box once emailed
7. Set Default Greeting field to Announce Destination Extension,Announce Source Extension, Announce Custom Extension or None as desired
   1. Set Announce Destination Extension if the extension number of the voicemail itself should be read in the greeting rather than the extension the caller was directed from
   2. Set Announce Source Extension to have the extension which directed to the call to the voicemail extension read in the greeting, typically the extension which had this voicemial extension set as its voicemail
      
   3. If Announce Custom Extension is set a textbox labeled Custom Extension should appear, set the value to an extension number other than the one read if the other announcement options are selected if desired. and click the Save button beneath the Custom Extension textbox.

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Step 4 - Access List¶

1. To select which extensions may have access to this voicemail extension set the value of Access List to one of the populated extensions in the dropdown and click the Allow Voicemail Access button

2. To remove an extension from the Extension Access List table, cleck the Action checkbox which corresponds to the extension you wish to remove from the Extension Access List table and click the Remove Voicemail Access button

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Step 5 - Meta Information¶

1. Input a desired descriptor for this voicemail extension in the Extension Description textbox and click Save

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Step 6 - Messages¶

1. To play a message use the media controls under the Play column entry which corresponds to the message you wish to listen to
2. To Download Voicemail, Mark Voicemail Read, or Remove Voicemail check the appropriate checkbox and click the button corresponding to your desired action

2. To remove an extension from the Extension Access List table, cleck the Action checkbox which corresponds to the extension you wish to remove from the Extension Access List table and click the Remove Voicemail Access button

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