Description¶

SIP Extension Configuration Guide

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Prerequisites¶

• Must have a pbx account
• Must have created a SIP extension

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Table of Contents¶

• Step 1
• Step 2 – Extension Selection
• Step 3 – Profile Setup
• Step 4 – Music On Hold
• Step 5 – Extension Timeout
• Step 6 – Voicemail Selection
• Step 7 – Call Forwarding

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SIP Extension Configuration¶

Step 1¶

1. Click the ‘Extensions’ tab of PBX vPanel

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Step 2 - Extension Selection¶

1. In the list of extensions click on the SIP extension you wish to configure

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Step 3 - Profile Setup¶

1. Adjust the Portal Password field to a desired password.
2. Adjust the Caller-ID # field to match the caller ID you desire or leave it blank there are some limitations with using toll free numbers as the caller ID.
3. Adjust the Firstname and Lastname fields or leave them blank.
4. Adjust the Email field to a desired address or leave it blank.
5. Set the Extension profiles timezone using the Timezone field.

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Step 4 - Music On Hold¶

1. Select an audio file from the Music On Hold dropdown to be played when the extension is placed on hold or leave set to Disabled to play no sound when the extension is on hold.

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Step 5 - Extension Timeout¶

1. Set a number of seconds (5 seconds corresponds to a single ring), for the extension to ring before timing out.
2. Click the appropriate Save button, the one just below the Ring Timeout dropdown.

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Step 6 - Voicemail Selection¶

1. Select a voicemail extension from the Voicemail Extension dropdown.
2. Click the ‘Save’ button just belown the Voicemail Extension dropdown.
3. Ignore steps 1 & 2 and leave Voicemail set to Disabled if a voicemail box will not be assigned to the extension.

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Step 7 - Call Forwarding¶

1. The options for forwarding all calls to the extension, forwarding calls to the extension when the extension is busy, forwarding calls when the extension is unavailable and forwarding calls when the extension is not active or registered are visible.

Forwarding To an Extension¶

1. Each of the options under call forwarding can be set to forward to an external number set the dropdown value of Call Forward Call Forward Busy, Call Forward Unavailable or Call Forward Failover to one of the extension numbers and click Save.

External Number Forward¶

1. Each of the options under call forwarding can be set to forward to an external number set the dropdown value of Call Forward Call Forward Busy, Call Forward Unavailable or Call Forward Failover to External Forward, then set a 10 digit phone number as the value of the External Forward text box that appears, then click the Save button.

Forwarding All Calls¶

• Edit the Call Forward dropdown.

Forward If Unavailable¶

• Edit the Call Forward Unavailable dropdown.

Forward If Busy¶

• Edit the Call Forward Busy dropdown.

Failover Forwarding¶

• Edit the Call Forward Failover dropdown.

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